What happens when you don’t have power? You tweet about it, of course! ComEd is first in the utility industry to introduce an automated way for customers to report outages via Twitter. Developed on direct feedback from customers, the Twitter Outage Reporting Application leverages increasing use of social media by customers and integrates it into […]
Social Media
Meet The Speaker: Amy Jahns, Senior Communications Specialist, We Energies
Meet the Speaker: One of our Rock Star Presenters at the upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Amy Jahns, Senior Communications Specialist, We Energies Q: Family, hometown, where you live? A: I’m married to my high school sweetheart. We have two children. We live in Glendale, Wisconsin, a suburb […]
See How DC Water Extends Digital Reach with Live/Video Engagement – A Snapchat Case Study
Live/Video engagement has transformed the way DC Water interacts with its customers and residents. Over the past 7 months, DC Water launched the @DCwater Snapchat platform to engage with a new demographic, introduced Facebook Live as an educational outreach addition, and has grown @Mydcwater Instagram engagement and following by 49.9%. At the Social Media for Utilities conference, May 8-9, 2017 […]
Meet the Speaker: Franchesca Thompson, Digital Communications Manager, DC Water
Meet the Speaker: One of our Rock Star Presenters at the Upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Franchesca Thompson, Digital Communications Manager, DC Water Q: Family, hometown, where you live? A: From Oakland, California – currently living in Washington, DC. Q: Utility/Social Media experience? A: This is the first […]
Meet the Sponsor: Dana Yeganian, Senior Vice President, Global Strategy Group
Meet the Sponsor: One of our Rock Star Sponsors & Presenters at the upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Dana Yeganian, Senior Vice President, Global Strategy Group Q: Family, hometown, where you live? A: I’m married with two daughters, ages 10 and 6. I lived in North Carolina for […]
5 Chicago Museums You Must Visit While Attending Social Media for Utilities #SM4U
Chicago is an amazing city with an abundance of activities to keep even the most seasoned traveler busy. Where to begin? There is a myriad of restaurants choices to indulge any foodie’s craving, shopping on the Miracle Mile that can send Amex Black Cards to the limit or start with one of the cities world-class […]
Conferences Connect is Now a Magisto Partner
Do you struggle with editing videos? Then an app called Magisto might be just what you’re looking for and Conferences Connect is Now a Magisto Partner. Conferences Connect and UtilityEvents.com are pleased to announce that we have become an agency partner with Magisto Video Editing App. Conferences Connect is Now a Magisto Partner! Magisto app […]
Online Social Media Panels: Understand and Respond to Issues in Real-Time
Many utilities conduct ongoing customer research, using surveys, phone calls, and focus groups to learn more about what customers want and how favorable they feel about a utility’s response, services or product offerings. But today more than ever, people’s online lives – particularly their social media activity – is an expression of their thoughts and […]