Join Us September 17, 2014 at 1:00PM EST With the proliferation of options, products and offerings utilities are quickly bringing to market, the product experience has become an important customer area of management. Most utilities are seeking bundling of offerings into consolidated and efficient messaging, leveraging technology to create a better […]
Past Events
The Contact Center Conference September 8-9, 2014 Atlanta, GA
The role of the utility contact center has changed considerably. Within the last 20 years, the traditional “call center” which handled incoming calls to customer service agents has since transformed into the “contact center” – multiple channels necessitating multiple skill sets, a deluge of customer data, and increasingly complex technologies. As simple customer service transactions […]
Contact Center Conference September 8-9 Atlanta GA
Register Today for the best two-conference event of its kind for utilities. Utility Contact Week features two in-depth and interactive conferences: The Contact Center Conference: Delivering Customer-Centricity in Utility Contact Centers, September 8-9, 2014 and the Marketing and Branding for Utilities: Programs and New Products & Services, September 10-11, 2014, both located at the Hyatt Regency Atlanta. Bring […]
**Slider** Customer Contact Week Atlanta GA, September 8-11
Customer Experience Week November 3-6, 2014 Orlando FL USA
Event Overview Register Today for the best two-conference event of its kind for utilities. Customer Experience Week features two in-depth and interactive conferences: Customer Engagement for Utilities, November 3-4, 2014 and our 3rd Annual Utility Self-Service Summit, November 5-6, 2014, both located at the Walt Disney World Swan and Dolphin Resort. Bring your colleagues […]
Engaging Customers through Social Media – A SCG&E Case Study
In 1 hour, gain a year’s worth of social media lessons from an industry leader… Engaging Customers with Social Media: through Storm and Blue Sky While SCE&G’s Marketing and Communications group began a stepped process to integrate social media in to its channel mix beginning in 2009, support throughout the company had to be earned. […]
BillingTree to Address Utility, Municipality and Energy Professionals
May 18, 2012 BillingTree to Address Utility, Municipality and Energy Professionals at Upcoming Conferences Connect Summer School Series Company tapped to lead presentations, panels and workshops across 4 events in 2 cities Phoenix, Ariz. – May 18, 2012 BillingTree®, one of the nation’s leading on-demand payment processors, today announced it has been tapped to contribute […]