The role of the utility contact center has changed considerably. Within the last 20 years, the traditional “call center” which handled incoming calls to customer service agents has since transformed into the “contact center” – multiple channels necessitating multiple skill sets, a deluge of customer data, and increasingly complex technologies.
As simple customer service transactions migrate to the IVR, web, and mobile self-service channels, your contact center requires highly trained customer consultants to handle more sophisticated customer service needs. This conference connects utility professionals with the knowledge, experience, and contacts to increase customer service. In just two days!
Hear energy case studies and meet leading utilities, consultancies and solution providers to learn how you can maximize your current contact center strategies and tactics with minimal time and resource investment. This, the first of two conferences in Customer Contact Week, the Contact Center Conference increases your knowledge on how your customers experience you.
Join us at the Hyatt Regency in Downtown Atlanta, Georgia for the most informative conference to learn the latest in customer contact center management for utilities. Case studies from Duke Energy, San Diego Gas & Electric, and more…