• Skip to main content
  • Home
  • Events
    • Change Management
    • Social Media
    • Women
    • Upcoming Events
  • Photos
  • Meet The Speaker
  • About
    • Privacy Policy
    • Contact Us
    • Our Team
  • Blog
UtilityEvents.com

UtilityEvents.com

LEARN | SHARE | ENGAGE

Search

Past Events

Photos: IVR Master Class, The IVR Doctors Portland, Oregon

May 26, 2015 by Gus Calabrese

The IVR Doctors and Conferences Connect hosted a Master Class “Improving Your IVR”  in Portland Oregon, May 20-21.  Attendees learned proper ways to set up IVR menus, when to cut and add words to menu options and what not to do with your IVR System. Portland, Oregon is home to many great attractions, beautiful scenery, […]

2015 Energy Utility IVR Benchmark Report – Early Bird Pricing

March 11, 2015 by Ashley Baptiste

  100 fully-evaluated and rated companies, plus a customized, follow-up one hour IVR consultation The 2015 IVR Benchmark Report is scheduled to be released in May. Report buyers will get detailed company and comparative results for 100 utilities across the U.S. and Canada, and will receive a free, customized one-hour IVR teleconference with the IVR […]

Master Class – How to Improve Your IVR Self Serve

March 11, 2015 by Ashley Baptiste

Click Here To Save Your Seat!

IVR Systems. Done well, they can save millions. Done poorly, they confuse, irritate and downright anger your customers. Or worse…send your self serve customers to your competition. How is your IVR performing? Is it a well-oiled integrated part of your customer service machine that delights customers? Or is it the bane of their existence? As […]

Social Media for Utilities – Atlanta April 14-15

March 11, 2015 by Ashley Baptiste

LEARN | SHARE | GROW   Social Media for Utilities Utility representatives are ready to share their lessons learned and insights with you. Register today for the most valuable two-day conference event of its kind for utilities, from the conference firm that started it! Social Media  for Utilities Conference, April 14-15, 2015, located at the gorgeous […]

Credit & Collections for Utilities – February 11-12, 2015 Las Vegas

December 1, 2014 by Ashley Baptiste

Credit & Collections for Utilities is the key to the customer revenue cycle. With increased focus on customer engagement and customer experience, what has changed in the issuing of credit? What has changed in the collection process? Have new payment options and alerts helped or hindered? How can the credit and collections and billing and payments […]

Billing & Payments for Utilities Conference Las Vegas

November 30, 2014 by Ashley Baptiste

Register Today

  Ah, the utility bill. What information should it have? What does the customer need to know? What payment options are available to customers? What ways should you deliver the bill? What works best for you and for your customers? The Billing & Payments is a 2-day conference (Monday & Tuesday February 9-10, 2015) that […]

2nd Annual Customer Engagement for Utilities November 3-4 Orlando FL

November 3, 2014 by Ashley Baptiste

Event Overview   Register Today for the best two-conference event of its kind for utilities. Customer Experience Week features two in-depth and interactive conferences: Customer Engagement for Utilities, November 3-4, 2014 and our 3rd Annual Utility Self-Service Summit, November 5-6, 2014, both located at the Walt Disney World Swan and Dolphin Resort. Bring your colleagues […]

3rd Annual Utility Self Service Summit November 5-6 Orlando FL

September 18, 2014 by Ashley Baptiste

Your customers now expect to self-serve. Smart phones, tablets, IVR, and kiosks – your customers use these devices every day. Is your utility ready to engage with them on their terms? On their devices? This conference connects utility professionals with the knowledge, experience and contacts to learn how to optimize self-service channels. Hear case studies and […]

« Previous Page
Next Page »

Copyright © 2023 · Magazine Pro on Genesis Framework · WordPress · Log in · Privacy Policy