The IVR Doctors and Conferences Connect hosted a Master Class “Improving Your IVR” in Portland Oregon, May 20-21. Attendees learned proper ways to set up IVR menus, when to cut and add words to menu options and what not to do with your IVR System. Portland, Oregon is home to many great attractions, beautiful scenery, […]
Past Events
2015 Energy Utility IVR Benchmark Report – Early Bird Pricing
100 fully-evaluated and rated companies, plus a customized, follow-up one hour IVR consultation The 2015 IVR Benchmark Report is scheduled to be released in May. Report buyers will get detailed company and comparative results for 100 utilities across the U.S. and Canada, and will receive a free, customized one-hour IVR teleconference with the IVR […]
Master Class – How to Improve Your IVR Self Serve
IVR Systems. Done well, they can save millions. Done poorly, they confuse, irritate and downright anger your customers. Or worse…send your self serve customers to your competition. How is your IVR performing? Is it a well-oiled integrated part of your customer service machine that delights customers? Or is it the bane of their existence? As […]
Social Media for Utilities – Atlanta April 14-15
LEARN | SHARE | GROW Social Media for Utilities Utility representatives are ready to share their lessons learned and insights with you. Register today for the most valuable two-day conference event of its kind for utilities, from the conference firm that started it! Social Media for Utilities Conference, April 14-15, 2015, located at the gorgeous […]
Credit & Collections for Utilities – February 11-12, 2015 Las Vegas
Credit & Collections for Utilities is the key to the customer revenue cycle. With increased focus on customer engagement and customer experience, what has changed in the issuing of credit? What has changed in the collection process? Have new payment options and alerts helped or hindered? How can the credit and collections and billing and payments […]
Billing & Payments for Utilities Conference Las Vegas
Ah, the utility bill. What information should it have? What does the customer need to know? What payment options are available to customers? What ways should you deliver the bill? What works best for you and for your customers? The Billing & Payments is a 2-day conference (Monday & Tuesday February 9-10, 2015) that […]
2nd Annual Customer Engagement for Utilities November 3-4 Orlando FL
Event Overview Register Today for the best two-conference event of its kind for utilities. Customer Experience Week features two in-depth and interactive conferences: Customer Engagement for Utilities, November 3-4, 2014 and our 3rd Annual Utility Self-Service Summit, November 5-6, 2014, both located at the Walt Disney World Swan and Dolphin Resort. Bring your colleagues […]
3rd Annual Utility Self Service Summit November 5-6 Orlando FL
Your customers now expect to self-serve. Smart phones, tablets, IVR, and kiosks – your customers use these devices every day. Is your utility ready to engage with them on their terms? On their devices? This conference connects utility professionals with the knowledge, experience and contacts to learn how to optimize self-service channels. Hear case studies and […]