Seats are Selling Quickly Need Help Getting Approvals? Call Us We Can Help! 610-325-4830 Featured Article – How to Measure Social Media Engagement Social Media Measurement: Communicate ROI with Your Utility’s C-Suite Featured Article – Manage Your Utility’s Social Media – Before the Next Storm Attendees were treated like ROCK STARS at the Social Media […]
Events
Manage Your Utility’s Social Media – Before the Next Storm
Is your utility’s customer satisfaction one outage away from the lowest on the list? How can you best prepare your utility for the next storm, infrastructure failure, outage, or rate case? Join us at the 12th Social Media for Utilities conference, October 24-25, 2016 in Las Vegas – Gain two years’ of knowledge and insights in […]
Newsletter Thursday, September 22, 2016
Our Conferences are Educational, Entertaining and Exciting! (more to come next week) Early-bird Registration Ends Friday Send Your Team The Evolution of a Social Customer Team at BC Hydro Download for Free! A Guide to Embracing the Selling Role of a Change Manager DTE Energy Gets Out on Social Media to Avoid Reputation Meltdown Insights […]
Newsletter Friday, September 16, 2016
Less Than 2 Weeks Away Only 2 Spots Remain Call or Register Today 610-325-4830 Early-bird Registration Ends Friday Send Your Team The Evolution of a Social Customer Team at BC Hydro Download for Free! A Guide to Embracing the Selling Role of a Change Manager DTE Energy Gets Out on Social Media to Avoid Reputation […]
The Evolution of a Social Customer Team at BC Hydro
How do you know when it’s time to grow? Social Media has evolved beyond communications as an integral tools in marketing and customer service in most industries, though has lagged in utilities. At the 12th Social Media for Utilities conference, October 24-25, 2016 in Las Vegas, Brandon Young of BC Hydro and Duncan Acres […]
With All Eyes on Safe Water, Promote the Value of Service Using Social Media
Promote the Value of Service with a Targeted Social Media Campaign Customer education around the “value of water” is very important to water utilities, especially today with increased concern about the quality and safety of tap water. Pennsylvania American Water developed a digital campaign using video and social media to reach customers across the state […]
DTE Energy Gets Out on Social Media to Avoid Reputation Meltdown
While preparing for a Nuclear Regulatory Commission crisis response drill for DTE Energy’s Fermi 2 facility, the power that social media has to influence media coverage became abundantly clear to a sometimes skeptical internal audience. Join us at the 12th Social Media for Utilities conference, October 24-25, 2016 in Las Vegas, to hear DTE […]
Insights into the World of Change Management Certification and Training
Ready to learn more about your peers and what is important to them in becoming better change management practitioners ? At the 3rd Change Management for Utilities conference, September 19-20, 2016 in San Diego, Theresa Moulton, Editor-in-Chief of Change Management Review presents the results of its ongoing research about how change management practitioners prioritize their professional […]