Meet the Speaker: One of our Rock Star Presenters at the upcoming Social Media for Utilities Conference in Las Vegas. Q: Name, title, company? A: Priscilla Akuoko, Social Media Analyst, Baltimore Gas & Electric Q: Family, hometown, where you live? A: I am from Amsterdam, The Netherlands, and moved to Maryland seven years ago this month. […]
Events
The Evolution of a Social Customer Team at BC Hydro
How do you know when it’s time to grow? Social Media has evolved beyond communications as an integral tools in marketing and customer service in most industries, though has lagged in utilities. We asked Brandon Young, Digital Communications Manager at BC Hydro, to give us a sneak peek of what he’ll talk about at the […]
Newsletter – Friday, October 7th, 2016
Seats are Selling Quickly Need Help Getting Approvals? Call Us We Can Help! 610-325-4830 Featured Article – How to Measure Social Media Engagement Social Media Measurement: Communicate ROI with Your Utility’s C-Suite Featured Article – Manage Your Utility’s Social Media – Before the Next Storm Attendees were treated like ROCK STARS at the Social Media […]
Manage Your Utility’s Social Media – Before the Next Storm
Is your utility’s customer satisfaction one outage away from the lowest on the list? How can you best prepare your utility for the next storm, infrastructure failure, outage, or rate case? Join us at the 12th Social Media for Utilities conference, October 24-25, 2016 in Las Vegas – Gain two years’ of knowledge and insights in […]
Newsletter Thursday, September 22, 2016
Our Conferences are Educational, Entertaining and Exciting! (more to come next week) Early-bird Registration Ends Friday Send Your Team The Evolution of a Social Customer Team at BC Hydro Download for Free! A Guide to Embracing the Selling Role of a Change Manager DTE Energy Gets Out on Social Media to Avoid Reputation Meltdown Insights […]
Newsletter Friday, September 16, 2016
Less Than 2 Weeks Away Only 2 Spots Remain Call or Register Today 610-325-4830 Early-bird Registration Ends Friday Send Your Team The Evolution of a Social Customer Team at BC Hydro Download for Free! A Guide to Embracing the Selling Role of a Change Manager DTE Energy Gets Out on Social Media to Avoid Reputation […]
The Evolution of a Social Customer Team at BC Hydro
How do you know when it’s time to grow? Social Media has evolved beyond communications as an integral tools in marketing and customer service in most industries, though has lagged in utilities. At the 12th Social Media for Utilities conference, October 24-25, 2016 in Las Vegas, Brandon Young of BC Hydro and Duncan Acres […]
With All Eyes on Safe Water, Promote the Value of Service Using Social Media
Promote the Value of Service with a Targeted Social Media Campaign Customer education around the “value of water” is very important to water utilities, especially today with increased concern about the quality and safety of tap water. Pennsylvania American Water developed a digital campaign using video and social media to reach customers across the state […]