Meet the Speaker: One of our Rock Star Presenters at the upcoming Change Management for Utilities Conference in San Diego. Q: Name, title, company? A: Shawn Silzer, Senior Manager, Consulting Solutions, E Source Q: Family, hometown, where you live? A: Married, no kids. I live in Regina, Saskatchewan, Canada (I was born 40 miles away […]
Meet the Speaker: David Lingholm, Social Media Specialist, DTE Energy
Meet the Speaker: One of our Rock Star Presenters at the upcoming Social Media for Utilities Conference in Las Vegas. Q: Name, title, company? A: David Lingholm, Social Media Specialist, DTE Energy Q: Family, hometown, where you live? A: Detroit, Michigan (yes, in the city, not a suburb) for most of my adult life. Q: […]
Meet the Speaker: Scott Thomsen, Senior Strategic Advisor in Communications, Seattle City Light
Meet the Speaker: One of our Rock Star Presenters at the upcoming Social Media for Utilities Conference in Las Vegas. Q: Name, title, company? A: Scott Thomsen, Senior Strategic Advisor in Communications, Seattle City Light Q: Family, hometown, where you live? A: Married, four children, born in Omaha, Nebraska , now live in Edmonds, Washington. […]
Meet the Speaker: Priscilla Akuoko, Social Media Analyst, Baltimore Gas & Electric
Meet the Speaker: One of our Rock Star Presenters at the upcoming Social Media for Utilities Conference in Las Vegas. Q: Name, title, company? A: Priscilla Akuoko, Social Media Analyst, Baltimore Gas & Electric Q: Family, hometown, where you live? A: I am from Amsterdam, The Netherlands, and moved to Maryland seven years ago this month. […]
The Evolution of a Social Customer Team at BC Hydro
How do you know when it’s time to grow? Social Media has evolved beyond communications as an integral tools in marketing and customer service in most industries, though has lagged in utilities. We asked Brandon Young, Digital Communications Manager at BC Hydro, to give us a sneak peek of what he’ll talk about at the […]
How to Measure Social Media Engagement
Social Media Measurement: Communicate ROI with Your Utility’s C-Suite While an overwhelming majority of Americans use social media to engage with brands on social media, only a small percentage have used social media to resolve a customer service issue with their utility. At the 12th Social Media for Utilities conference, October 24-25, 2016 in Las […]
Manage Your Utility’s Social Media – Before the Next Storm
Is your utility’s customer satisfaction one outage away from the lowest on the list? How can you best prepare your utility for the next storm, infrastructure failure, outage, or rate case? Join us at the 12th Social Media for Utilities conference, October 24-25, 2016 in Las Vegas – Gain two years’ of knowledge and insights in […]
The Evolution of a Social Customer Team at BC Hydro
How do you know when it’s time to grow? Social Media has evolved beyond communications as an integral tools in marketing and customer service in most industries, though has lagged in utilities. At the 12th Social Media for Utilities conference, October 24-25, 2016 in Las Vegas, Brandon Young of BC Hydro and Duncan Acres […]