IVR Systems. Done well, they can save millions. Done poorly, they confuse, irritate and downright anger your customers. Or worse…send your self serve customers to your competition.
How is your IVR performing? Is it a well-oiled integrated part of your customer service machine that delights customers? Or is it the bane of their existence?
As today’s customers seek to self-serve, your IVR represents a enormous opportunity to enhance your customers’ experience. Is your IVR achieving your goals? Join us in Portland, Oregon to learn key strategies, tips and techniques from the experts.
Experience this day-and-a-half Master Class to learn:
- The dos and don’ts of menu and call flow construction to optimize self-service containment while increasing caller satisfaction.
- An overview of speech recognition in all of its forms: save time, money, and aggravation for you and your callers.
- Insights from a demonstration Usability Test – experience first-hand calls to live systems to see the power of what you could learn from watching your customers use your IVR.
- How Functionality, Usability, and Aesthetics all work together for optimal system performance.