Original article by Charles Tooman — May 22, 2018 This is an Original article by Charles Tooman of Navigant. Original article can be viewed on Navigant Research Aging infrastructure (and the resulting requirement of large-scale capital investment), increasingly stringent regulatory requirements, growing cyber and physical security concerns, and resistance to rate increases are prominent examples of […]
Change Management
Think you’ve got a big change project? Wrap your head around this…
AEP’s Approach to Manage Multiple System Integrators and OCM Think you’ve got a big change project? Wrap your head around this… System integrators were eager to drive each of AEP’s multiple projects. The Change Management Lead sought consistency. To drive standard work on common technology across 4 business units and 7 operating companies, American Electric […]
Photos – Utility Change & Process Week – St Pete Beach 2018
Change Management for Utilities, February 26-27, 2018 and Process Excellence for Utilities, February 28-March 1, 2018 TradeWinds Resorts, St. Pete Beach, FL Change Management and Process Excellence/Continuous Improvement professionals from utilities across North America met for an exclusive front-row-seat on how utilities are managing change and process improvement. Topics included CIS upgrades and conversions, governance, […]
Meet The Speaker: Paul Lulgjuraj of TECO Services
Meet Paul Lulgjuraj, Continuous Improvement Master Black Belt at TECO Services. Learn how he sees Innovation becoming a bigger part of Continuous Improvement, considers Stephen Covey his role model, and his take on his biggest challenge. Meet him in person February 28-March 1, 2018 in St. Pete Beach, Florida, where he’ll present a case study […]
See What These Utilities Know About Change & Process Excellence That You Don’t
These Utilities Know Change & Process Excellence CIS upgrades. Enterprise implementations. Organizational development. Culture change. Moving from a large change project to the continuous improvement group. How can you make your utility’s next big project easier? Faster? Less expensive? Less disruptive? Recognizing the value of sending colleagues to learn, brainstorm, and convene with their industry […]
Wanting the Whole Enchilada and Herding Cats at American Electric Power
AEP has embarked on a 10-year program to drive standard work on common technology across 3 business units and 7 operating companies and with it comes significant change across the enterprise. Multiple system integrators as well as niche partners are involved in the implementation of the 6 areas of focus in the program. Each system […]
Meet the Speaker: Maryann Heil of Atmos Energy
Meet Maryann Heil of Atmos Energy. She is presenting on how to Leverage Resistance at the upcoming Change Management for Utilities Conference this February in St Pete Beach, FL. Question: Name, title, company? Maryann Heil, Business Process and Organizational Change Management, Atmos Energy Corporation Question: Family, hometown, where you live? I was born in […]
Utility Change and Process Week
Join us for a week of Change Management and Process Excellence Case Studies and Workshops Change Management for Utilities February 26 – 27, 2018 St. Pete Beach, FL Utility professionals and leading subject matter experts are ready to share lessons learned and insights with you. Experience round-table discussions, panels, and utility case study presentations in […]







