Meet the Speaker: One of our Rock Star Presenters at the upcoming Change Management for Utilities Conference in Las Vegas. Q: Name, title, company? A: Valerie Nuzum, Change Management Consultant, Expert – Pacific Gas & Electric Q: Family, hometown, where you live? A: Married, native Californian, live in Walnut Creek, CA. Q: What is […]
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Photos – Social Media for Utilities – Vegas 2016
Utility professionals learned, shared, and networked with peers in Las Vegas at the Linq Hotel & Casino while attending the Social Media for Utilities Conference October 24-25, 2016.
How to Measure Social Media Engagement
Social Media Measurement: Communicate ROI with Your Utility’s C-Suite While an overwhelming majority of Americans use social media to engage with brands on social media, only a small percentage have used social media to resolve a customer service issue with their utility. At the 12th Social Media for Utilities conference, October 24-25, 2016 in Las […]
The Evolution of a Social Customer Team at BC Hydro
How do you know when it’s time to grow? Social Media has evolved beyond communications as an integral tools in marketing and customer service in most industries, though has lagged in utilities. At the 12th Social Media for Utilities conference, October 24-25, 2016 in Las Vegas, Brandon Young of BC Hydro and Duncan Acres […]
With All Eyes on Safe Water, Promote the Value of Service Using Social Media
Promote the Value of Service with a Targeted Social Media Campaign Customer education around the “value of water” is very important to water utilities, especially today with increased concern about the quality and safety of tap water. Pennsylvania American Water developed a digital campaign using video and social media to reach customers across the state […]
Insights into the World of Change Management Certification and Training
Ready to learn more about your peers and what is important to them in becoming better change management practitioners ? At the 3rd Change Management for Utilities conference, September 19-20, 2016 in San Diego, Theresa Moulton, Editor-in-Chief of Change Management Review presents the results of its ongoing research about how change management practitioners prioritize their professional […]
Social Media Professionals are Treated like Rock Stars in Chicago!
Social Media Professionals are Treated like Rock Stars in Chicago at Social Media for Utilities Conference