Meet the Speaker: One of our Rock Star Presenters at the upcoming Change Management for Utilities Conference in San Diego. Q: Name, title, company? A: Lesly Sauceda, Change Collaboration Manager, Consumers Energy Q: Family, hometown, where you live? A: I live with my husband, 10-year-old son and 5 year-old triplet boys in Jackson, Michigan. […]
Meet The Speaker: Ike Pigott, Communications Strategist, Alabama Power
Meet the Speaker: One of our Rock Star Presenters at the Upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Ike Pigott, Communications Specialist, Alabama Power Q: Family, hometown, where you live? A: Married with two children, living in suburban Birmingham. Q: What is your Utility experience? A: Nearly nine years with […]
Instagram Stories and Facebook Live: How BC Hydro Uses Social Media to Engage Customers #SM4U
How do you get invited to the cool kids’table? Instagram, Hootsuite, and Facebook Live! Utilities aren’t exactly known for being on the cutting edge of technology and customer service – but our customers’ expectations are rising every day. So, how do you get invited to the cool kids’ table? As a regulated utility, it’s […]
See How ComEd Launched a First-of-its-Kind Twitter Application to Help Customers During Power Outages
What happens when you don’t have power? You tweet about it, of course! ComEd is first in the utility industry to introduce an automated way for customers to report outages via Twitter. Developed on direct feedback from customers, the Twitter Outage Reporting Application leverages increasing use of social media by customers and integrates it into […]
Meet The Speaker: Amy Jahns, Senior Communications Specialist, We Energies
Meet the Speaker: One of our Rock Star Presenters at the upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Amy Jahns, Senior Communications Specialist, We Energies Q: Family, hometown, where you live? A: I’m married to my high school sweetheart. We have two children. We live in Glendale, Wisconsin, a suburb […]
See How DC Water Extends Digital Reach with Live/Video Engagement – A Snapchat Case Study
Live/Video engagement has transformed the way DC Water interacts with its customers and residents. Over the past 7 months, DC Water launched the @DCwater Snapchat platform to engage with a new demographic, introduced Facebook Live as an educational outreach addition, and has grown @Mydcwater Instagram engagement and following by 49.9%. At the Social Media for Utilities conference, May 8-9, 2017 […]
Meet the Speaker: Franchesca Thompson, Digital Communications Manager, DC Water
Meet the Speaker: One of our Rock Star Presenters at the Upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Franchesca Thompson, Digital Communications Manager, DC Water Q: Family, hometown, where you live? A: From Oakland, California – currently living in Washington, DC. Q: Utility/Social Media experience? A: This is the first […]
Meet the Sponsor: Dana Yeganian, Senior Vice President, Global Strategy Group
Meet the Sponsor: One of our Rock Star Sponsors & Presenters at the upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Dana Yeganian, Senior Vice President, Global Strategy Group Q: Family, hometown, where you live? A: I’m married with two daughters, ages 10 and 6. I lived in North Carolina for […]