How do you staff quickly to respond and support a significant crisis situation? Southern California Gas experienced an unplanned and highly visible incident that required significant change capacity in short order. How did they do it?
Sometimes, a topic is so sensitive, we can’t really tell you what you’re going to hear. This is one of those situations. Southern California Gas Company’s Vice President of Customer Services, Gillian Wright, presents at the 5th Change Management for Utilities conference, September 25-26, 2017 in San Diego. At the conference, she will describe how SoCalGas managed its capacity for change in a recent and very public crisis situation.
Since 2014, Gillian has been responsible for overseeing the many ways SoCalGas employees interact with customers, from the field and call centers, to printing bills and processing payments. Gillian is also responsible for completing SoCalGas’ $1 billion project to deploy nearly 6 million advanced meters. This work is done by approximately 3,000 workers, and she is inspired by their dedication to delivering quality service to customers. Gillian joined SoCalGas as a regulatory analyst in 1999 and has served a variety of roles in regulatory affairs and customer service for SoCalGas and its sister utility San Diego Gas & Electric.
At this important and engaging session, Capgemini’s Natasha Dowling will contribute insights and experience. Natasha serves as Capgemini’s Client Partner for Sempra Energy, focused on delivery excellence to ongoing projects, managing executive relationships and partnerships, and driving growth. She has led transformational projects for clients such as SoCalGas, LADWP, National Grid, and Hydro One.
Join us to learn first-hand how Southern California Gas Company used Change Management in this highly anticipated case study session. Don’t miss this rare opportunity to learn directly from a VP-level utility executive on how change management can contribute in crisis response.