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Meet The Speaker: Lauren Feldhake, Vice President of Customer Operations at PECO, an Exelon Company

March 26, 2019 by Jenna Collier Leave a Comment

Meet Lauren Feldhake, Vice President of Customer Operations at PECO, an Exelon Company.

Learn how she stays fit, her view of future utility leadership, and her enduring whitepaper.

Question: Name, title, Company?

Lauren Feldhake, VP Customer Operations, PECO, an Exelon Company

Question: Family, hometown, where you live?

I have lived in Haddonfield, NJ (which is right outside of Philadelphia) for the past 20 years.

Question: Utility/Leadership experience?

have worked at PECO (now a part of Exelon) since 1995. In the 24 years I have worked for PECO – I have had 11 different roles from Market Research, Load forecasting to the Customer Care Center.  

Question: What do you like to do when you’re not working? Hobbies?

I am a morning person and I like to work-out. I am lucky to have a group of friends from work with whom I work-out early in the morning at either our company gym or we run along the Schuylkill river trail.  

Question: Notable achievements?

When I was an analyst in Market Research I wrote a whitepaper re: the importance of Customer Satisfaction that is still being referenced today – 20 years later.

Question: Where do you see ‘Women in Utilities’ in two-to-five years?

I am pleased to see that the front-line ranks are much more inclusive and there are more women and people of color. So I expect every year we will start to see more of the leadership representing these important groups.

Question: Who are a couple of your role models (and why?)

I have been fortunate in my life there have been people who pushed me to achieve more than I thought I could — my 5th grade teacher (Mrs. Chester) and one of my bosses who gave me my 1st Director Role (Mary Ludford) who told me that I COULD be a leader.  

Question: What is one of your biggest goals?

To have worked a fulfilling career AND still have healthy & happy relationships with my husband and 4 kids.  

Question: What’s the biggest misconception you run into in your role (or what people seem to think about Women in Utilities)?

I am NOT an engineer and people still believe that you need to be an Engineer to be an Executive at a utility.

 

Filed Under: ADVANCE Women in Energy, Blog, Meet The Speaker, Newsletter

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