Mobilizing Your Billing Strategies for Faster Payments
Mobile usage is on the rise, and customers are using these devices more to view bills and make payments. Utilities like the City of Tallahassee are evolving with these stats and creating billing and payments options for the mobile landscape with the help of Striata. Most recently, the City of Tallahassee is seeing fantastic results and faster payments as a result of implementing a convenient one click payment option.
- Get the latest industry information from Chartwell Inc. Vice President, Scott Johnson. He will share insights on changing consumer preferences and business strategies for paper suppression including email and mobile solutions.
- Customer convenience drives faster payments: Learn how COT has made the payment process easier, resulting in faster payments – 41% of One Click payments were made within five days of receiving the bill
- How to simplify and mobilize the digital journey: We will demonstrate how COT customers can now make payments in a click or tap directly from any email enabled device without engaging in a costly exercise to get into the mobile app space / edit existing online portals
- Why simplification does not compromise security: Understand the COT journey, which involves balancing an optimal customer experience without compromising their data
Not only does Striata work with the City of Tallahassee to provide a convenient way for customers to receive their bills, now with one click payment, paying bills is easier than ever. 39% of Tallahassee customers viewed their bills from a mobile device in July 2015. Since implementing one click payment, customers are now able to pay from a mobile device as well, without having to visit a single website. The solution is so easy that 41% of customers who pay with one click make their payments within 5 days of receiving their bill. Striata’s PUSH eBilling solution is perfect for a mobile-intensive viewing landscape.