Event Overview
2014 attendees experienced 20+ utility speakers who shared their lessons learned and insights. Our 2015 event will be even better! Register today for the most valuable four-day, two-conference event of its kind for utilities. Utility Customer Experience Week 2015 features the 3rd Annual Customer Engagement for Utilities, November 9-10, 2015 and the 4th Annual Utility Self-Service Summit, November 11-12, 2015, located at Bally’s Las Vegas in Las Vegas, Nevada. Bring your colleagues to learn the latest in how your utility peers are engaging customers and improving self-service.
3rd Annual Customer Engagement for Utilities
Utilities that improve Customer Engagement achieve higher customer satisfaction ratings, attain greater program participation, and reduce operating costs. This 2-day conference (Monday & Tuesday) connects energy professionals with the knowledge, experience, and contacts to improve customer engagement. In just two days!
Connect with the knowledge you need from the people who are attaining their Customer Engagement goals. The first of two events in Customer Experience Week, the 3rd Annual Customer Engagement for Utilities conference gives you solid, actionable and proven ideas on how to move your utility to the next level.
Join us at Bally’s Las Vegas in Las Vegas, Nevada. Hear case studies from utilities across the country!
4th Annual Utility Self-Service Summit
Your customers prefer to self-serve. Smart phones, tablets, IVR, and kiosks – your customers use these devices every day. Is your utility ready to engage with your customers on their terms? On their devices? This 2-day conference (Wednesday & Thursday) connects utility professionals with the knowledge, experience and contacts to learn how to optimize self-service channels.
Learn the latest trends and practices in Preference Management. Need proven ideas on what’s trending with utilities to improve your current self-service options? Or add new ones with minimal time and resource investment? Register today. The second of two conferences in Customer Experience Week connects you with the knowledge and contacts you need to take your utility to the next level.
Join us at Bally’s Las Vegas in Las Vegas, Nevada to learn the latest in self-service for utilities. Experience a depth of knowledge and case studies from top utilities in North America! Register today!
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