Your customers now expect to self-serve. Smart phones, tablets, IVR, and kiosks – your customers use these devices every day. Is your utility ready to engage with them on their terms? On their devices? This conference connects utility professionals with the knowledge, experience and contacts to learn how to optimize self-service channels.
Hear case studies and meet leading utilities, consultancies and solution providers to learn how you can improve your current self-service options or add new ones with minimal time and resource investment. This second conference in Customer Experience Week increases your knowledge of how your customers experience your self-service technologies, what to offer customers, and how to improve customer satisfaction by improving self-service.
Join us at Walt Disney World Swan and Dolphin, Orlando for the most informative and timely two-day conference to learn the latest in self-service for utilities. Your first day, experience a depth of knowledge in a workshop on Customer Preference Management. Day two: you’ll hear case studies from PPL Electric Utilities, Ameren Illinois, Washington Web Architects, Utility Host OUC, and more!