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Event Overview
Register Today for the best two-conference event of its kind for utilities. Customer Experience Week features two in-depth and interactive conferences: Customer Engagement for Utilities, November 3-4, 2014 and our 3rd Annual Utility Self-Service Summit, November 5-6, 2014, both located at the Walt Disney World Swan and Dolphin Resort. Bring your colleagues to learn the latest in how your utility peers are engaging customers and offering self-service. Register Today!
3rd Annual Utility Self-Service Summit
Finally! Your customers want to self-serve! Smart phone, tablet, IVR, and kiosks – your customers use these devices every day. Is your utility ready to engage with them on their terms? On their devices? This conference connects utility professionals with the knowledge, experience and contacts to learn how to maximize self-service channels.
Hear case studies and meet leading utilities, consultancies and solution providers to learn how you can maximize your current self-service options or add new ones with minimal time and resource investment. This second conference in Customer Experience Week increases your knowledge of how your customers experience your self-service technologies, what to offer customers, and how to improve customer satisfaction by improving self-service.
Join us at Walt Disney World Swan and Dolphin, Orlando for the most informative and timely two-day conference to learn the latest in self-service for utilities. You’ll hear case studies from ConEd, PPL Electric Utilities, Portland General Electric, Baltimore Gas & Electric, PECO, Las Vegas Valley Water District, Caesars Entertainment, Washington Web Architects, Utility Host NV Energy, and more!
