The 2015 IVR Benchmark Report is scheduled to be released in May.
Report buyers will get detailed company and comparative results for 100 utilities across the U.S. and Canada, and will receive a free, customized one-hour IVR teleconference with the IVR Doctors on their system — all for only $495 if purchased before April 1st. After April 1st, the Report is priced at $995.
“Gold Stethoscope Award” recognition is given for Top Overall System; Top companies with touch-tone and “press or say” modality; in Functionality, Usability, and Aesthetics; and for companies with “balanced” systems (i.e., achieved Top Quartile ratings in all three rating categories).
Companies can be added to the benchmark, even after publication.