Meet the Speaker: One of our Rock Star Presenters at the upcoming Social Media for Utilities Conference in Las Vegas. Q: Name, title, company? A: Daniel Séguin, Manager, Media and Public Affairs, Hydro Ottawa Q: Family, hometown, where you live? A: My hometown and where I live is the nation’s beautiful capital, Ottawa. As the […]
Social Media
Meet the Speaker: David Lingholm, Social Media Specialist, DTE Energy
Meet the Speaker: One of our Rock Star Presenters at the upcoming Social Media for Utilities Conference in Las Vegas. Q: Name, title, company? A: David Lingholm, Social Media Specialist, DTE Energy Q: Family, hometown, where you live? A: Detroit, Michigan (yes, in the city, not a suburb) for most of my adult life. Q: […]
Meet the Speaker: Scott Thomsen, Senior Strategic Advisor in Communications, Seattle City Light
Meet the Speaker: One of our Rock Star Presenters at the upcoming Social Media for Utilities Conference in Las Vegas. Q: Name, title, company? A: Scott Thomsen, Senior Strategic Advisor in Communications, Seattle City Light Q: Family, hometown, where you live? A: Married, four children, born in Omaha, Nebraska , now live in Edmonds, Washington. […]
Meet the Speaker: Priscilla Akuoko, Social Media Analyst, Baltimore Gas & Electric
Meet the Speaker: One of our Rock Star Presenters at the upcoming Social Media for Utilities Conference in Las Vegas. Q: Name, title, company? A: Priscilla Akuoko, Social Media Analyst, Baltimore Gas & Electric Q: Family, hometown, where you live? A: I am from Amsterdam, The Netherlands, and moved to Maryland seven years ago this month. […]
The Evolution of a Social Customer Team at BC Hydro
How do you know when it’s time to grow? Social Media has evolved beyond communications as an integral tools in marketing and customer service in most industries, though has lagged in utilities. At the 12th Social Media for Utilities conference, October 24-25, 2016 in Las Vegas, Brandon Young of BC Hydro and Duncan Acres […]
With All Eyes on Safe Water, Promote the Value of Service Using Social Media
Promote the Value of Service with a Targeted Social Media Campaign Customer education around the “value of water” is very important to water utilities, especially today with increased concern about the quality and safety of tap water. Pennsylvania American Water developed a digital campaign using video and social media to reach customers across the state […]
Newsletter Thursday, September 1, 2016
New Tools to Find Hidden Conversations on Social Media Seattle City Light’s Scott Thomsen will discuss how they are using the latest monitoring tools to see what customers are saying and how Seattle City Light PROACTIVELY engages customers experiencing problems such as outages. Dive into Social Media with Your Peers at The LINQ HOTEL CASINO […]
Social Media Professionals are Treated like Rock Stars in Chicago!
Social Media Professionals are Treated like Rock Stars in Chicago at Social Media for Utilities Conference