How to Build Your Roadmap to Impactful and Sustainable Process Excellence
While a substantial percentage of organizations within the Energy and Utilities industry have invested significant time and resources into building enterprise process improvement capabilities, many still struggle to drive tangible and sustainable business impact. The Wall Street Journal recently reported that almost two-thirds of process improvement programs across all industries fail to deliver desired results. Upwards of 90% of process improvement projects fail to make a sustained impact in their target areas.
So how can utilities avoid these pitfalls and maximize the ROI of our Process Excellence investments?
At the Process Excellence for Utilities conference, February 28-March 1, 2018 in St. Pete Beach, Florida, participants start their conference experience with an in-depth half-day “Deep Dive” on How to Build Your Roadmap to Impactful and Sustainable Process Excellence. Centric Consulting’s Tom Ujvagi and Robert Kluttz believe that it’s not enough to simply train people on process improvement methodologies, then execute mass waves of projects and kaizens. It starts by objectively assessing your organization’s capabilities to deliver strategically-aligned and sustainable results. Discussion includes process documentation and knowledge, process ownership, process effectiveness, performance metric alignment, organization enablement and technology enablement.
At the session, utility participants will develop a snapshot of their own organization’s Process Excellence maturity. Then they’ll walk participants through how to use that assessment to create a roadmap to truly impactful and sustainable business transformation and Process Excellence.