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5 Ways Utilities Can Elevate Customer Service in 2024
5 Ways Utilities Can Elevate Customer Service in 2024 In today’s competitive landscape, customer service is a critical differentiator for utility companies. With the rise of digital expectations and increased competition, utilities must adapt their approach to meet the evolving needs of their customers. Here are five key strategies utilities can implement to enhance their…
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Navigating the Rapids: Top 7 Risks Facing Utilities Today
The utility industry is undergoing a period of rapid transformation, driven by technological advancements, evolving customer expectations, and the growing urgency to address climate change. While these changes present opportunities for growth and innovation, they also introduce new risks that utilities must carefully consider and manage. In this blog post, we’ll explore seven of the…
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7 Ways Utilities Are Using Artificial Intelligence
Artificial intelligence (AI) is rapidly transforming the utility industry, enabling companies to improve efficiency, enhance customer service, and optimize grid operations. Here are some specific examples of how utilities are using AI today: 1. Demand forecasting and optimization: AI algorithms can analyze historical data, weather patterns, and other factors to predict electricity demand more accurately.…
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2024 Events
The Utility Change Conference EAST 2024 March 4-5, 2024 St. Pete Beach Florida Customer Engagement & Social Media for Utilities 2024 May 6-7, 2024 Fort Lauderdale Florida The Power Conference to ADVANCE Women in Utilities May, 8-9 2024 Fort Lauderdale Florida The Utility Change Conference Chicago 2024 July 22-23, 2024 Chicago Illinois The ADVANCE Women’s Leadership Program for…
Change Management for Utilities West 2023 Photo Gallery
See the photos from the Utility Change Conference, hosted by Conferences Connect at the picturesque Dana Resort, Mission Bay, San Diego, held on September 11-12, 2023. Attendees had an amazing time through this transformative event, where innovation, ideas, and networking converged against the backdrop of one of California’s most stunning locations.
Meet The Speaker: Ann Becker, Vice President, Sustainability, Arizona Public Service
Meet Ann Becker, Vice President, Sustainability, Arizona Public Service. Find out how she went from an environmental attorney to a Vice President at Arizona Public Service, all while raising three children. Q: Name, title, companyA: Ann Becker, Vice President, Sustainability, Arizona Public ServiceQ: Family, hometown, where you liveA: My husband and I are originally from…
Registration for the Power Conference to ADVANCE Women in Utilities is OPEN!
The utility industry lags behind other industries when it comes to promoting women into upper management roles. Breaking through the proverbial glass ceiling has proven difficult for women in the utility industry — but not impossible. The Power Conference to ADVANCE Women in Utilities is a four-day event spanning four weeks. The event will allow…
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Learn About Improving Your Social Media with Utility Events!
Social Media for Utilities Event No matter which utility you are working in – whether it be electricity, gas, water, or telecom – you need expertise across a wide range of areas. You have to know how to provide energy to your clients, what each customer’s bill should look like, and how to resolve customer…
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Meet the Speaker: Penelope Furry, Sr. Manager, IT PMO at Atmos Energy
Meet Penelope Furry, Sr. Manager, IT PMO at Atmos Energy. Find out how this high school mate of Reese Witherspoon and avid traveler provides conference participants ideas and approaches to use in their next large-scale program. Meet Penelope in person at the 10th Change Management for Utilities Conference, March 2nd and 3rd in St. Pete…
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Meet the Sponsor: Dana Houston Jackson, Senior Change Consultant at 1898 & Co.
Meet Dana Houston Jackson, Senior Change Consultant at 1898 & Co. This proud hashtag user #Super Bowl Winner Chiefs, Boy Scout Mom and “Tenacious Texan,” shows her clients the way forward, because “the future won’t wait.” Meet Dana in person at the 10th Change Management for Utilities Conference, March 2nd and 3rd in St. Pete…
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Meet the Sponsor: Joe Crandall, Owner of Greencastle Associates Consulting, LLC
Meet Joe Crandall, Owner, Greencastle Associates Consulting, LLC. Learn how this former Navy SEAL, Veteran volunteer and former Nevada, now Jersey, resident says incorporating change management into every project ensures long term success and adoption. Meet Joe in person at the 10th Change Management for Utilities Conference, March 2nd and 3rd in St. Pete Beach,…
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Meet the Speaker: Pete Persson, Director of Utility Process Automation at Entergy
Meet Pete Persson from Entergy. Learn how this Ironman competitor, Alcatraz “escapee,” and future author touts, “…robots are coming and they are here to help!” Meet Pete in person at the 5th Process Excellence for Utilities Conference, March 4th and 5th in St. Pete Beach, FL, where he’ll talk about the exciting work of Robotic…
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Meet the Speaker: Maggie Burdette, Manager, Continuous Improvement & Change Management, Orlando Utilities Commission
Meet Maggie Burdette from Orlando Utilities Commission (OUC). Learn how this US Navy “Veteran of Influence,” Six Sigma Black Belt, and grandmother of four wants to help change the culture and mindset of employees. Meet Maggie in person at the 5th Process Excellence for Utilities Conference, March 4th and 5th, 2020, in St. Pete Beach,…
Meet the Speaker: Stacy Lucchesi, Director, Enterprise Transformation, Planning & Sustainment, Southern Company
Meet Stacy Lucchesi, Director of Enterprise Transformation, Planning & Sustainment at Southern Company. Learn how this Atlanta native, avid traveler, and self-proclaimed future “world conqueror,” has been a champion of change management since her college days. Meet Stacy in person at the 10th Change Management for Utilities Conference, March 2nd and 3rd, 2020, in St.…
Photos – The Power Conference to ADVANCE Women in Utilities – WEST – 2019
Conferences Connect and UtilityEvents.com headed to San Francisco for the 5th ADVANCE Conference. Professional women, working in the utility industry, joined forces at PG&E’s headquarters to share experiences and lessons learned on how to further their careers.
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Meet The Speaker for Mike Pinto at ORU
Meet Michael Pinto from Orange and Rockland Utilities. Learn how this Yankees fan played baseball in college, enjoys a good cigar, and sees the growing need for change management in the utility industry. Meet Mike in person at the 9th Change Management for Utilities Conference, September 23-24, 2019 in San Diego, where he’ll talk about Orange…
Photos – Social Media for Utilities, 2019 Fort Lauderdale
Top Social Media Professionals from leading utility companies enjoyed a few days of sharing, learning, and engaging in sunny Fort Lauderdale at the 15th Social Media for Utilities Conference, May 6-7, 2019.
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Meet The Speaker: Jeanie Robins, Manager at Southern Company Gas
Meet Jeanie Robins, Manager at Southern Company Gas. Learn how she strives to be her best, loves to read, and sees her grandmothers and mother as her most inspiring role models. Meet her in-person at the 4th Power Conference to Advance Women in Utilities as she shares her experience of establishing a women’s ERG chapter…
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Meet The Speaker: Lauren Siburkis, Digital Storyteller at FirstEnergy
Meet Lauren Siburkis, Digital Storyteller at FirstEnergy. Learn how she stays fit, enjoys traveling, and sees social media as a growing customer service channel in utilities. Question: Name, title, Company Lauren Siburkis, media relations + digital storytelling at FirstEnergy Question: Family, hometown, where you live I live in the Cleveland area with my…
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Meet the Speaker: Tram Nguyen, Director, Regulatory & Gas Accounting, Southern Company Gas
Meet Tram Nguyen of Southern Company Gas. Learn how she learned to run a restaurant by the age of 10, loves photography, and considers the ‘Women in Utilities conference’ an important tool for women in to make a difference. Meet her in person May 20-21, 2019 in New Orleans at The 4th Power Conference to…
Meet The Speaker: Lauren Feldhake, Vice President of Customer Operations at PECO, an Exelon Company
Meet Lauren Feldhake, Vice President of Customer Operations at PECO, an Exelon Company. Learn how she stays fit, her view of future utility leadership, and her enduring whitepaper. Question: Name, title, Company? Lauren Feldhake, VP Customer Operations, PECO, an Exelon Company Question: Family, hometown, where you live? I have lived in Haddonfield, NJ (which is…
Meet The Speaker: Bentina Chisolm Terry, SVP of Northwest Region, Georgia Power Company
Meet Bentina Chisolm Terry of Georgia Power Company. Learn about her notable achievements. Discover how many marathons she has run, why her mom is her role model, and what she likes to do when she is not working or running. Meet her in person May 20-21 in New Orleans at The Power Conference to ADVANCE…
Meet the Speaker: Emerson Cunningham, Principal Social Media Strategist, American Electric Power
Meet Emerson Cunningham of American Electric Power. Learn why his dad is his role model, he likes to play with fast cars, and where he sees social media in the next five years. Meet him in person May 6-7, 2019 in Fort Lauderdale at The 15th Social Media for Utilities conference, where he will present…
Photos – Change and Process for Utilities Week East 2019
When change and process professionals in the utility industry have the opportunity to learn from their peers, they pay attention. When that learning takes place at a beautiful, warm resort, on the beach, they jump on and plane and head to St. Pete Beach, Florida for Utility Change and Process Week. Over 80 Utility professionals…
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Happy Galentine’s and Valentine’s Day!
Happy Valentine’s Day! Happy Galentine’s Day! Love it or hate it you are aware of Valentine’s Day. Head out last minute to purchase roses, jewelry, plush animals and a fancy dinner to show how much you love and adore your other half. Are you familiar with Galentine’s Day? Unofficially celebrated on February 13. This one is for the…
Photos – Process Excellence for Utilities – Palm Springs 2018
Top North American, Process Excellence Professionals from leading utility companies enjoyed a few days of sharing, learning, and engaging in sunny and hot Palm Springs at the 2nd Process Excellence for Utilities Conference, September 19-20, 2018. Check out the Photos!
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Meet the Speaker: Wanda J. Campbell, Executive Coach & Principal for Cultivare Leadership Development
Meet Wanda J. Campbell, of Cultivare Leadership Development. Learn why she considers Justice Ruth Bader Ginsburg and Abraham Lincoln her role models. Meet her in person October 17-18, in San Diego at ADVANCE: The Power Conference for Women in Utilities, where she will discuss gaining support from leadership in the workplace and overcoming established perceptions.…
Photos – Change Management for Utilities West – Palm Springs 2018
Top North American, Change Management Professionals from leading utility companies enjoyed a few days of sharing, learning, and engaging in sunny and hot Palm Springs at the 7th Change Management for Utilities Conference, September 17-18, 2018. Check out the Photos!
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