It was great to meet in St. Pete Beach on March 4-5, 2024 to gather change management, continuous improvement, workforce development, and project professionals to discuss real-world examples of change in utilities! We kicked off with an overview of our current workforce situation, trends to consider, and how powerful tools like storytelling, daily huddles, and […]
From Cactus Flossing to Beyoncé Vibes: Leading with Intent for Cultural Transformation
Let’s face it, we’ve all been there. You know, that job where the office felt like a dentist’s waiting room – tense, sterile, and about as fun as flossing a cactus. Ugh, just thinking about it gives me chills! But then, there’s the other side of the coin. That amazing company where the energy crackles […]
Deck the Halls, Not Your Sanity: Travel Hacks for a Happy Holiday Season
Philadelphia, PA – The holidays are a time for loved ones, laughter, and of course, travel! But navigating the bustling airports, crowded highways, and jam-packed attractions can quickly turn the merriment into mayhem. Fear not, intrepid traveler! With a little planning and these handy tips, your holiday journey can be as smooth as freshly fallen […]
The Future of Work in the Utility Industry: Embracing a New Era of Innovation and Automation
The utility industry stands at a pivotal crossroads. Technological advancements, evolving customer demands, and the urgent need for decarbonization are reshaping the landscape, demanding a significant shift in the way utilities operate. This transformation is not only impacting infrastructure and services but also fundamentally changing the future of work within the industry. Reshaping the Workforce: […]
5 Ways Utilities Can Elevate Customer Service in 2024
5 Ways Utilities Can Elevate Customer Service in 2024 In today’s competitive landscape, customer service is a critical differentiator for utility companies. With the rise of digital expectations and increased competition, utilities must adapt their approach to meet the evolving needs of their customers. Here are five key strategies utilities can implement to enhance their […]
Navigating the Rapids: Top 7 Risks Facing Utilities Today
The utility industry is undergoing a period of rapid transformation, driven by technological advancements, evolving customer expectations, and the growing urgency to address climate change. While these changes present opportunities for growth and innovation, they also introduce new risks that utilities must carefully consider and manage. In this blog post, we’ll explore seven of the […]
7 Ways Utilities Are Using Artificial Intelligence
Artificial intelligence (AI) is rapidly transforming the utility industry, enabling companies to improve efficiency, enhance customer service, and optimize grid operations. Here are some specific examples of how utilities are using AI today: 1. Demand forecasting and optimization: AI algorithms can analyze historical data, weather patterns, and other factors to predict electricity demand more accurately. […]
2024 Events
The Utility Change Conference EAST 2024 March 4-5, 2024 St. Pete Beach Florida Customer Engagement & Social Media for Utilities 2024 May 6-7, 2024 Fort Lauderdale Florida The Power Conference to ADVANCE Women in Utilities May, 8-9 2024 Fort Lauderdale Florida The Utility Change Conference Chicago 2024 July 22-23, 2024 Chicago Illinois The ADVANCE Women’s Leadership Program for […]