Strengthen Your Utility’s Brand: 3 Ways to Optimize Customer Product Experience

Strengthen Your Utility’s Brand: 3 Ways to Optimize Customer Product Experience

      Join Us September 17, 2014 at 1:00PM EST    With the proliferation of options, products and offerings utilities are quickly bringing to market, the product experience has become an important customer area of management. Most utilities are seeking bundling of offerings into consolidated and efficient messaging, leveraging technology to create a better service experience, designing products to fit consumer segment needs and enhancing products they are already offering. Some of these management approaches have garnered great customer acceptance and provided greater customer engagement with the utilit...

Events

Strengthen Your Utility’s Brand: 3 Ways to Optimize Customer Product Experience
17 Sep

Strengthen Your Utility’s Brand: 3 Ways to Optimize Customer Product Experience

      Join Us September 17, 2014 at 1:00PM EST    With the p...
The Contact Center Conference September 8-9, 2014 Atlanta, GA
8 Sep

The Contact Center Conference September 8-9, 2014 Atlanta, GA

The role of the utility contact center has changed considerably. Within the last 20 years, the tradi...
Contact Center Conference September 8-9 Atlanta GA
14 Aug

Contact Center Conference September 8-9 Atlanta GA

Register Today for the best two-conference event of its kind for utilities. Utility Contact Week fea...

Customer Engagement for Utilities November 3-4, 2014 Orlando FL USA

The Contact Center Conference September 8-9, 2014 Atlanta, GA

Testimonial

Joel_Gilbert
Ashley has a real talent for finding speakers on a blend of topics that provides real value for attendees including the speakers. At first, ...
Joel S. Gilbert, P.E., Apogee Interactive, Inc
Phillip_Higgins_conferences_Connect
It was great working with Ashley and her team at the Social Media for Utilities conference. I was happy to share my insights and even happie...
Phillip Higgins, South Carolina Electric & Gas, SCANA
Justin Pizzi Aqua
I’ve attended two of Ashley’s conferences and plan to attend more. She brings important topics together with industry leaders in a comfo...
Justin Pizzi, Aqua America
Melissa Leymon
Conferences Connect has been a great way for me to do in-depth networking with peers from across the country. The connections I’ve made ha...
Melissa Leymon, PNM Resources
Barbara_Burke
Over the past 10 years, I have been a presenter, workshop facilitator and conference chairperson for conferences produced by Ashley Baptiste...
Barbara Burke, Barbara Burke & Associates
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