Meet Lauren Feldhake, Vice President of Customer Operations at PECO, an Exelon Company.
Learn how she stays fit, her view of future utility leadership, and her enduring whitepaper.
Question: Name, title, Company?
Lauren Feldhake, VP Customer Operations, PECO, an Exelon Company
Question: Family, hometown, where you live?
I have lived in Haddonfield, NJ (which is right outside of Philadelphia) for the past 20 years.
Question: Utility/Leadership experience?
have worked at PECO (now a part of Exelon) since 1995. In the 24 years I have worked for PECO – I have had 11 different roles from Market Research, Load forecasting to the Customer Care Center.
Question: What do you like to do when you’re not working? Hobbies?
I am a morning person and I like to work-out. I am lucky to have a group of friends from work with whom I work-out early in the morning at either our company gym or we run along the Schuylkill river trail.
Question: Notable achievements?
When I was an analyst in Market Research I wrote a whitepaper re: the importance of Customer Satisfaction that is still being referenced today – 20 years later.
Question: Where do you see ‘Women in Utilities’ in two-to-five years?
I am pleased to see that the front-line ranks are much more inclusive and there are more women and people of color. So I expect every year we will start to see more of the leadership representing these important groups.
Question: Who are a couple of your role models (and why?)
I have been fortunate in my life there have been people who pushed me to achieve more than I thought I could — my 5th grade teacher (Mrs. Chester) and one of my bosses who gave me my 1st Director Role (Mary Ludford) who told me that I COULD be a leader.
Question: What is one of your biggest goals?
To have worked a fulfilling career AND still have healthy & happy relationships with my husband and 4 kids.
Question: What’s the biggest misconception you run into in your role (or what people seem to think about Women in Utilities)?
I am NOT an engineer and people still believe that you need to be an Engineer to be an Executive at a utility.