Meet The Speaker: Lauren Feldhake, Vice President of Customer Operations at PECO, an Exelon Company

Meet Lauren Feldhake, Vice President of Customer Operations at PECO, an Exelon Company.

Learn how she stays fit, her view of future utility leadership, and her enduring whitepaper.

Question: Name, title, Company?

Lauren Feldhake, VP Customer Operations, PECO, an Exelon Company

Question: Family, hometown, where you live?

I have lived in Haddonfield, NJ (which is right outside of Philadelphia) for the past 20 years.

Question: Utility/Leadership experience?

have worked at PECO (now a part of Exelon) since 1995. In the 24 years I have worked for PECO – I have had 11 different roles from Market Research, Load forecasting to the Customer Care Center.

Question: What do you like to do when you’re not working? Hobbies?

I am a morning person and I like to work-out. I am lucky to have a group of friends from work with whom I work-out early in the morning at either our company gym or we run along the Schuylkill river trail.

Question: Notable achievements?

When I was an analyst in Market Research I wrote a whitepaper re: the importance of Customer Satisfaction that is still being referenced today – 20 years later.

Question: Where do you see ‘Women in Utilities’ in two-to-five years?

I am pleased to see that the front-line ranks are much more inclusive and there are more women and people of color. So I expect every year we will start to see more of the leadership representing these important groups.

Question: Who are a couple of your role models (and why?)

I have been fortunate in my life there have been people who pushed me to achieve more than I thought I could — my 5th grade teacher (Mrs. Chester) and one of my bosses who gave me my 1st Director Role (Mary Ludford) who told me that I COULD be a leader.

Question: What is one of your biggest goals?

To have worked a fulfilling career AND still have healthy & happy relationships with my husband and 4 kids.

Question: What’s the biggest misconception you run into in your role (or what people seem to think about Women in Utilities)?

I am NOT an engineer and people still believe that you need to be an Engineer to be an Executive at a utility.