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The IVR Doctors and Conferences Connect hosted a Master Class “Improving Your IVR”  in Portland Oregon, May 20-21.  Attendees learned proper ways to set up IVR menus, when to cut and add words to menu options and what not to do with your IVR System. Portland, Oregon is home to… Read more »

IVR Systems. Done well, they can save millions. Done poorly, they confuse, irritate and downright anger your customers. Or worse…send your self serve customers to your competition. How is your IVR performing? Is it a well-oiled integrated part of your customer service machine that delights customers? Or is it the… Read more »