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The IVR Doctors and Conferences Connect hosted a Master Class “Improving Your IVR”  in Portland Oregon, May 20-21.  Attendees learned proper ways to set up IVR menus, when to cut and add words to menu options and what not to do with your IVR System. Portland, Oregon is home to… Read more »

  100 fully-evaluated and rated companies, plus a customized, follow-up one hour IVR consultation The 2015 IVR Benchmark Report is scheduled to be released in May. Report buyers will get detailed company and comparative results for 100 utilities across the U.S. and Canada, and will receive a free, customized one-hour… Read more »

IVR Systems. Done well, they can save millions. Done poorly, they confuse, irritate and downright anger your customers. Or worse…send your self serve customers to your competition. How is your IVR performing? Is it a well-oiled integrated part of your customer service machine that delights customers? Or is it the… Read more »