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Meet The Speaker: Ike Pigott, Communications Strategist, Alabama Power

Meet the Speaker: One of our Rock Star Presenters at the Upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Ike Pigott, Communications Specialist, Alabama Power Q: Family, hometown, where you live? A: Married with two children, living in suburban Birmingham. Q: What is your Utility experience? […]

Video is the New King of Social Content at Hydro Ottawa #SM4U

Is Video the New King of Social Content? In Vegas, Elvis may still be King, but on social media, video is King. Thanks to video integration across nearly all social platforms, there is no denying that video traffic is growing globally. The old saying that what happens in Vegas stays […]

BC Hydro Instagram Stories

Instagram Stories and Facebook Live: How BC Hydro Uses Social Media to Engage Customers #SM4U

How do you get invited to the cool kids’table? Instagram, Hootsuite, and Facebook Live!   Utilities aren’t exactly known for being on the cutting edge of technology and customer service – but our customers’ expectations are rising every day. So, how do you get invited to the cool kids’ table? […]

Have you had Chicago’s famous stuffed pizza? Join us for Social Media for Utilities

Have you had Chicago’s famous stuffed pizza? Join us for Social Media for Utilities #SM4U https://t.co/L4MaAV5fpG pic.twitter.com/Qay3I8LejN — Utility Events (@utilityevent) March 3, 2017

See How ComEd Launched a First-of-its-Kind Twitter Application to Help Customers During Power Outages

What happens when you don’t have power? You tweet about it, of course! ComEd is first in the utility industry to introduce an automated way for customers to report outages via Twitter. Developed on direct feedback from customers, the Twitter Outage Reporting Application leverages increasing use of social media by […]

Meet The Speaker: Amy Jahns, Senior Communications Specialist, We Energies

Meet the Speaker: One of our Rock Star Presenters at the upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Amy Jahns, Senior Communications Specialist, We Energies Q: Family, hometown, where you live? A: I’m married to my high school sweetheart. We have two children. We live […]

Social media for utilities recognize viral posts conference

See How DC Water Extends Digital Reach with Live/Video Engagement – A Snapchat Case Study

Live/Video engagement has transformed the way DC Water interacts with its customers and residents. Over the past 7 months, DC Water launched the @DCwater Snapchat platform to engage with a new demographic, introduced Facebook Live as an educational outreach addition, and has grown @Mydcwater Instagram engagement and following by 49.9%. At the Social Media for […]

Meet the speaker Franchesca Thompson DC Water, Social Media for Utilities

Meet the Speaker: Franchesca Thompson, Digital Communications Manager, DC Water

Meet the Speaker: One of our Rock Star Presenters at the Upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Franchesca Thompson, Digital Communications Manager, DC Water Q: Family, hometown, where you live? A: From Oakland, California – currently living in Washington, DC. Q: Utility/Social Media experience? […]

Meet the speaker Dana

Meet the Sponsor: Dana Yeganian, Senior Vice President, Global Strategy Group

Meet the Sponsor: One of our Rock Star Sponsors & Presenters at the upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Dana Yeganian, Senior Vice President, Global Strategy Group Q: Family, hometown, where you live? A: I’m married with two daughters, ages 10 and 6. I […]