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The Evolution of a Social Customer Team at BC Hydro

How do you know when it’s time to grow? Social Media has evolved beyond communications as an integral tools in marketing and customer service in most industries, though has lagged in utilities.   At the 12th Social Media for Utilities conference, October 24-25, 2016 in Las Vegas, Brandon Young of […]

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With All Eyes on Safe Water, Promote the Value of Service Using Social Media

Promote the Value of Service with a Targeted Social Media Campaign Customer education around the “value of water” is very important to water utilities, especially today with increased concern about the quality and safety of tap water. Pennsylvania American Water developed a digital campaign using video and social media to […]

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Insights into the World of Change Management Certification and Training

Ready to learn more about your peers and what is important to them in becoming better change management practitioners ? At the 3rd Change Management for Utilities conference, September 19-20, 2016 in San Diego, Theresa Moulton, Editor-in-Chief of Change Management Review presents the results of its ongoing research about how change […]

10th Social Media for Utilities in Atlanta was a Success! See the Photos

Fine dining in abundance, a rich history in a capital city, and an awesome host utility, AGL Resources, created an amazing  setting for attendees to LEARN|SHARE|GROW at the 10th Social Media for Utilities conference in Atlanta, Georgia. The two-day conference began with Ike Pigott of Alabama Power sharing his experience […]

Utility Revenue Week in Las Vegas was a SUCCESS!

Guest rooms are large,  restaurant choices are over-the-top, the live shows are amazing, and the lessons learned make us better professionals. That’s why Las Vegas is a leading conference destination. Conferences Connect’s Utility Revenue Week at Caesars Entertainment’s Bally’s, once again, proved that point! The week began with a workshop […]