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Meet the Speaker: Denise Hutchinson of Arizona Public Service Company

Meet Denise Hutchinson of Arizona Public Service Company. She is presenting on Change Management Strategy and Results from APS’s Large CIS Implementation at the upcoming Change Management for Utilities Conference this September in San Diego.   Q: Name, title, company? A: Denise Hutchinson, Manager OCM and Training – CIS Modernization […]

Meet the Speaker: Maryann Heil of Atmos Energy

Meet Maryann Heil of Atmos Energy. She is presenting on how to Leverage Resistance at the upcoming Change Management for Utilities Conference this September in San Diego.   Q: Name, title, company? A: Maryann Heil, Business Process and Organizational Change Management, Atmos Energy Corporation Q: Family, hometown, where you live? […]

A Key Ingredient to Moving Up in Utilities: Networking

Chief Innovation Officer of the Smart Electric Power Alliance (SEPA) shares her insights on advancing your career in utilities. What can you do as a professional to move up in the utility industry? What are the key ingredients to advance your career, and how should you embark on doing so? […]

Meet the Speaker: Karen Ball of Prosci

Meet Karen Ball of Prosci. She is presenting the “Deep Dive” session at the upcoming Change Management for Utilities Conference this September in San Diego.   Q: Name, title, company? A: Karen Ball, Solution Portfolio Manager/Prosci Master Instructor, Prosci Q: Family, hometown, where you live? A: I live in the […]

Lesly Sauceda - Triplets and Son

Meet the Speaker: Lesly Sauceda, Change Collaboration Manager, Consumers Energy

Meet the Speaker: One of our Rock Star Presenters at the upcoming Change Management for Utilities Conference in San Diego.   Q: Name, title, company? A: Lesly Sauceda, Change Collaboration Manager, Consumers Energy Q: Family, hometown, where you live? A: I live with my husband, 10-year-old son and 5 year-old […]

Meet The Speaker: Ike Pigott, Communications Strategist, Alabama Power

Meet the Speaker: One of our Rock Star Presenters at the Upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Ike Pigott, Communications Specialist, Alabama Power Q: Family, hometown, where you live? A: Married with two children, living in suburban Birmingham. Q: What is your Utility experience? […]

BC Hydro Instagram Stories

Instagram Stories and Facebook Live: How BC Hydro Uses Social Media to Engage Customers #SM4U

How do you get invited to the cool kids’table? Instagram, Hootsuite, and Facebook Live!   Utilities aren’t exactly known for being on the cutting edge of technology and customer service – but our customers’ expectations are rising every day. So, how do you get invited to the cool kids’ table? […]

See How ComEd Launched a First-of-its-Kind Twitter Application to Help Customers During Power Outages

What happens when you don’t have power? You tweet about it, of course! ComEd is first in the utility industry to introduce an automated way for customers to report outages via Twitter. Developed on direct feedback from customers, the Twitter Outage Reporting Application leverages increasing use of social media by […]

Meet The Speaker: Amy Jahns, Senior Communications Specialist, We Energies

Meet the Speaker: One of our Rock Star Presenters at the upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Amy Jahns, Senior Communications Specialist, We Energies Q: Family, hometown, where you live? A: I’m married to my high school sweetheart. We have two children. We live […]

Social media for utilities recognize viral posts conference

See How DC Water Extends Digital Reach with Live/Video Engagement – A Snapchat Case Study

Live/Video engagement has transformed the way DC Water interacts with its customers and residents. Over the past 7 months, DC Water launched the @DCwater Snapchat platform to engage with a new demographic, introduced Facebook Live as an educational outreach addition, and has grown @Mydcwater Instagram engagement and following by 49.9%. At the Social Media for […]