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Meet Georgine Berthelot, Organizational Change Leader at Entergy Services, Inc. Learn how she loves HGTV, quotes Ferris Bueller, and considers everyone involved with a change initiative as responsible for its success. Meet her in person September 18-19, 2018 in Palm Springs, California, where she will present a case study on… Read more »

An incremental and targeted process improvement approach proves that base hits win the game at this utility. Golden State Water Company – eager to build their continuous improvement strategy, had to make sure their people were ready. Resistance is a real obstacle in any organization. All utility companies can relate… Read more »

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Original article by Charles Tooman — May 22, 2018 This is an Original article by Charles Tooman of Navigant. Original article can be viewed on Navigant Research Aging infrastructure (and the resulting requirement of large-scale capital investment), increasingly stringent regulatory requirements, growing cyber and physical security concerns, and resistance to rate… Read more »