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Have you had Chicago’s famous stuffed pizza? Join us for Social Media for Utilities #SM4U https://t.co/L4MaAV5fpG pic.twitter.com/Qay3I8LejN — Utility Events (@utilityevent) March 3, 2017

What happens when you don’t have power? You tweet about it, of course! ComEd is first in the utility industry to introduce an automated way for customers to report outages via Twitter. Developed on direct feedback from customers, the Twitter Outage Reporting Application leverages increasing use of social media by… Read more »

Meet the Speaker: One of our Rock Star Presenters at the upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Amy Jahns, Senior Communications Specialist, We Energies Q: Family, hometown, where you live? A: I’m married to my high school sweetheart. We have two children. We live… Read more »

Live/Video engagement has transformed the way DC Water interacts with its customers and residents. Over the past 7 months, DC Water launched the @DCwater Snapchat platform to engage with a new demographic, introduced Facebook Live as an educational outreach addition, and has grown @Mydcwater Instagram engagement and following by 49.9%. At the Social Media for… Read more »

Meet the Speaker: One of our Rock Star Presenters at the Upcoming Social Media for Utilities Conference in Chicago Q: Name, title, company? A: Franchesca Thompson, Digital Communications Manager, DC Water Q: Family, hometown, where you live? A: From Oakland, California – currently living in Washington, DC. Q: Utility/Social Media experience?… Read more »