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Archive for Month: September 2016

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Newsletter – Friday, September 30th, 2016

Seats are Selling Quickly Need Help Getting Approvals? Call Us We Can Help! 610-325-4830 Article – Manage Your Utility’s Social Media – Before the Next Storm Our San Diego Change Management Conference Was Fun! Check Out The photos DTE Energy Gets Out on Social Media to Avoid Reputation Meltdown Insights […]

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Manage Your Utility’s Social Media – Before the Next Storm

Is your utility’s customer satisfaction one outage away from the lowest on the list? How can you best prepare your utility for the next storm, infrastructure failure, outage, or rate case? Join us at the 12th Social Media for Utilities conference, October 24-25, 2016 in Las Vegas – Gain two years’ […]

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Newsletter Thursday, September 22, 2016

Our Conferences are Educational, Entertaining and Exciting! (more to come next week) Early-bird Registration Ends Friday Send Your Team The Evolution of a Social Customer Team at BC Hydro Download for Free! A Guide to Embracing the Selling Role of a Change Manager   DTE Energy Gets Out on Social Media […]

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Newsletter Friday, September 16, 2016

Less Than 2 Weeks Away Only 2 Spots Remain Call or Register Today 610-325-4830 Early-bird Registration Ends Friday Send Your Team The Evolution of a Social Customer Team at BC Hydro Download for Free! A Guide to Embracing the Selling Role of a Change Manager   DTE Energy Gets Out on […]

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The Evolution of a Social Customer Team at BC Hydro

How do you know when it’s time to grow? Social Media has evolved beyond communications as an integral tools in marketing and customer service in most industries, though has lagged in utilities.   At the 12th Social Media for Utilities conference, October 24-25, 2016 in Las Vegas, Brandon Young of […]

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With All Eyes on Safe Water, Promote the Value of Service Using Social Media

Promote the Value of Service with a Targeted Social Media Campaign Customer education around the “value of water” is very important to water utilities, especially today with increased concern about the quality and safety of tap water. Pennsylvania American Water developed a digital campaign using video and social media to […]

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Newsletter Thursday September 8, 2016

Less Than 2 Weeks Away Only 10 Spots Remain Call or Register Today 610-325-4830 Register 1 Send 2 Ends Friday Send Your Team Download for Free! A Guide to Embracing the Selling Role of a Change Manager   DTE Energy Gets Out on Social Media to Avoid Reputation Meltdown Insights […]

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DTE Energy Gets Out on Social Media to Avoid Reputation Meltdown

  While preparing for a Nuclear Regulatory Commission crisis response drill for DTE Energy’s Fermi 2 facility, the power that social media has to influence media coverage became abundantly clear to a sometimes skeptical internal audience. Join us at the 12th Social Media for Utilities conference, October 24-25, 2016 in […]

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Insights into the World of Change Management Certification and Training

Ready to learn more about your peers and what is important to them in becoming better change management practitioners ? At the 3rd Change Management for Utilities conference, September 19-20, 2016 in San Diego, Theresa Moulton, Editor-in-Chief of Change Management Review presents the results of its ongoing research about how change […]