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Your customers now expect to self-serve. Smart phones, tablets, IVR, and kiosks – your customers use these devices every day. Is your utility ready to engage with them on their terms? On their devices? This conference connects utility professionals with the knowledge, experience and contacts to learn how to optimize self-service… Read more »

      Join Us September 17, 2014 at 1:00PM EST    With the proliferation of options, products and offerings utilities are quickly bringing to market, the product experience has become an important customer area of management. Most utilities are seeking bundling of offerings into consolidated and efficient messaging, leveraging… Read more »

The role of the utility contact center has changed considerably. Within the last 20 years, the traditional “call center” which handled incoming calls to customer service agents has since transformed into the “contact center” – multiple channels necessitating multiple skill sets, a deluge of customer data, and increasingly complex technologies…. Read more »